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Corporate Screening’s partner, Form I-9 Compliance, has informed us that E-Verify had a technical difficulty on October 22, 2013 that caused erroneous Tentative Nonconfirmations (TNC). Clients who received TNCs for cases created on October 22 should review the following message from E-Verify:

“On October 22, 2013 E-Verify experienced some technical issues. These issues have been resolved. As a result, employees who provided U.S. Passports or Passport Cards were erroneously receiving Tentative Nonconfirmations.

This instruction only applies to cases created on October 22, 2013 for employees that provided a U.S. Passport or Passport Card. This does not apply to other employees who provided other acceptable document(s) from the List of Acceptable Documents.

If you created a case for an employee who provided a U.S. Passport or Passport Card and received a Tentative Nonconfirmation, close the case by clicking on the “Show Additional Choices” button, choosing “Cancel Request” and selecting “Wrong Data” as the reason. You should then create a new case for the employee using the same U.S. Passport or Passport Card information provided for Form I-9.

Additionally, if you were unable to create a case, you should now create a new case for the employee using the same U.S. Passport or Passport Card information provided for Form I-9. If you created the new case on the same day as the technical issue (October 22, 2013), you must close that case by clicking on the “Show Additional Choices” button, choosing “Cancel Request” and selecting “Wrong Data” as the reason.

If you are prompted to select or enter the reason why the case was not submitted within 3 business days of hire please select “Other” from the drop down menu and enter “Technical Problems” as the reason.

You must NOT ask the employee to provide a different document if the document(s) they provided, including the U.S. Passport or Passport Card, appear to be genuine and relate to the individual presenting it. You must NOT request that employees produce more documents than are required by Form I-9 to establish your employee’s identity and employment authorization. Requiring that your employee present new or different documentation could be considered document abuse and is prohibited under the Immigration and Nationality Act.

We apologize for any inconvenience this may have caused. If you have any additional questions, please feel free to contact E-Verify at 888-464-4218. Customer service representatives are available Monday – Friday 8 AM – 5PM local time. You may also e-mail E-Verify at E-Verify@dhs.gov.”