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Corporate Screening’s partner, Form I-9 Compliance provided the following information from the Department of Homeland Security about technical issues that affected E-Verify on April 18, 2014.

On April 18, 2014 E-Verify experienced technical issues that have been resolved. As a result, employees who provided U.S. Passports or Passport Cards were erroneously receiving Tentative Nonconfirmation (TNC) results. This only applies to cases created on April 18, 2014 for employees that provided a U.S. Passport or Passport Card. This does not apply to other employees who provided other acceptable document(s) from the List of Acceptable Documents.

If you created a case for an employee who provided a U.S. Passport or Passport Card and received a Tentative Nonconfirmation (TNC), close the case as “Invalid because the data entered is incorrect.” You should then create a new case for the employee using the same U.S. Passport or Passport Card information provided on the Form I-9.

Additionally, if you were unable to create a case, you should now create a new case for the employee using the same U.S. Passport or Passport Card information provided on the Form I-9. If you are prompted to select or enter the reason why the case was not submitted within three business days of hire, please select “Technical Problems” from the pop up menu.

We apologize for any inconvenience this may have caused.