This year, Corporate Screening introduced an annual theme, intended to give everyone in the company an opportunity to delve deeper into the company’s values. In 2018, the team has made a commitment to Answer the Call.
One key component of this new culture-building program is to recognize employees who step up in their day-to-day roles. In April, the Theme Embodiment Awards (TEA) were introduced.
“Team members are encouraged to submit nominations, which are reviewed quarterly. Nominations are then presented to an external, independent committee, who review the nominations–with employee names removed to eliminate any potential bias–and recommend a winner,” says Michelle Chapin, Corporate Screening human resources manager.
At the quarterly “all hands meetings,” all nominees are recognized and the quarterly winner is revealed. Quarterly winners are then in the running to earn the annual award in December.
For the second quarter of 2018, CS team members nominated 22 of their colleagues. Background analyst Scott Kulow is the first-ever TEA recipient. Three employees nominated him, citing core values like accountability, integrity, quality and urgency in his work.
“Scott acted as a leader and showed tremendous support and initiative in helping the team and company during a most difficult and busy time,” one employee noted in the nomination form. Another described Scott as a leader for their team who is always proactive in seeking out work and helping coworkers, while keeping a positive attitude.
Scott, who has been at Corporate Screening nearly two years, says he enjoys the “daily interactions with fellow co-workers and the warm and friendly atmosphere everyone creates. It makes working at CS that much better,” he adds.
In his role as background analyst, Scott provides support to clients and oversees aspects of the case such employment/education verifications and professional licenses. “I make sure everything runs smoothly on a case so that it can be completed in a timely manner,” he says.
Recently, Scott took the time to work on weekends, early mornings, and evenings to push a high-priority project toward completion. He played an integral role in taking responsibility for large parts of the workload, all while maintaining quality amid an extremely tight turnaround.
What keeps Scott motivated? “Providing the best customer service possible,” he says. “When [one of our largest clients] sent an email to us praising our hard work and effort in assisting with that project, it was a great reminder of what we really strive for.”
Proving he really knows how to Answer the Call, Scott says he relates to the CS core value of trust. “I’d like to think the clients can trust that I can get their cases completed in a thorough and timely manner that meets their expectations,” he says.