Background Check Blog

When looking for a managed service provider to operate a key function or process in your organization, it can be challenging to know which criteria matter most. After all, you want good value for your investment, but you also need a partner who will scale and grow with your organization as it evolves. Sometimes, it’s difficult to identify providers who can offer both.

In the procurement process, you take into account a range of variables when deciding on a provider. In addition to the upfront quoted price for products or services, you also consider a provider’s reliability, responsiveness, and the potential long-term value of the relationship. The cost of a managed service is particularly multi-faceted. It represents not only the price you pay directly to the provider for specific services, but also the soft costs—the costs and potential savings associated with the provider’s processes, technology, and service quality.  Though the soft costs related to a service are not visible or associated with physical items, they can affect the value you receive from the service provider more than you think.