Background Check Blog

As in other business areas, technology improves the efficiency of key HR processes and programs. Relatively new technology such as artificial intelligence (AI) can improve candidate communication through chatbots that answer questions, schedule interviews, and ask qualifying screening questions. Another technology, automation, which can be found virtually everywhere, can transform just about any manual process. Among other capabilities, automation eliminates the use of paper forms—in hiring, onboarding, benefits enrollment, and more—and facilitates e-signatures of online documents. Automation, AI, and other HR technology save time for HR teams, allowing them to focus on the work that only people can do, such as making face-to-face connections, leading others, or assessing candidate communication skills. 

Candidate experience, which includes all the touchpoints a candidate has with the organization, can sway candidate actions to the benefit or detriment of an organization. In fact, in one study, 67 percent of people said that the application, interview, or offer process would make or break their decision about whether to take a job. At a time when unemployment is low and job opportunities are plentiful, organizations can compete for talent more successfully by offering a more positive candidate experience.